Privacy Policy

1Introduction and Scope

This Privacy Policy governs the collection, processing, storage, and protection of personal information provided by users of the eviv3 online gaming platform located at https://eviv3.cam. By creating an account and using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

eviv3 operates as an online gaming platform serving users in Indonesia, providing sports betting, casino gaming, and related entertainment services. We recognize that privacy is a fundamental right, and we have implemented comprehensive measures to ensure your personal information remains secure and is used only for legitimate purposes directly related to providing and improving our services.

This Privacy Policy applies to all personal data collected through the eviv3 website, mobile applications, customer service interactions, and any other touchpoints where you interact with our platform. We encourage you to review this policy periodically as we may update it to reflect changes in our practices, technology, or legal requirements.

2Information We Collect

eviv3 collects various categories of information necessary to provide secure, personalized gaming services and comply with regulatory requirements. The information we collect includes:

Personal Identification Information

• Registration Data: Full legal name, date of birth, gender, residential address, email address, and telephone number provided during account creation.
• Identity Verification Documents: Government-issued identification such as Indonesian national identity card (KTP), passport, or driver's license, submitted for age verification and Know Your Customer (KYC) compliance.
• Photographic Evidence: Selfie photographs or live video verification may be requested to confirm identity and prevent fraudulent account creation.

Financial Information

• Payment Details: Bank account information including account holder name, bank name (such as BCA, BRI, BNI, Mandiri), account number, and e-wallet details (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Payment Verification: Copies of bank statements or screenshots of e-wallet accounts may be requested to verify ownership and prevent payment fraud.

Technical and Usage Data

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers.
• Behavioral Data: Pages visited, games played, betting patterns, session duration, click patterns, search queries, and feature usage statistics.
• Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform usage patterns.
• Geolocation Data: Approximate geographic location derived from IP address to verify Indonesian residency and comply with regional restrictions.

Communication Records

• Customer Support Interactions: Live chat transcripts, email correspondence, and telephone call recordings (with notification) when you contact our support team.
• Marketing Preferences: Your consent status for receiving promotional communications and the channels through which you prefer to be contacted.
• Feedback and Surveys: Responses to user satisfaction surveys, product reviews, and voluntary feedback submissions.

3How We Use Your Information

eviv3 uses the collected personal information for specific, legitimate purposes directly related to operating our gaming platform and serving our users:

Purpose	Description
Account Management	Creating, maintaining, and administering user accounts, including authentication, password resets, and profile updates.
Transaction Processing	Processing deposits and withdrawals, verifying payment methods, preventing duplicate transactions, and maintaining accurate financial records.
Age Verification	Confirming users meet the minimum age requirement of 21 years to comply with Indonesian gambling regulations and responsible gaming standards.
Fraud Prevention	Detecting and preventing fraudulent activities, multiple account creation, bonus abuse, collusion, and other violations of our terms.
Customer Support	Responding to inquiries, resolving disputes, troubleshooting technical issues, and providing personalized assistance.
Platform Improvement	Analyzing usage patterns to enhance user interface, optimize game offerings, improve loading speeds, and develop new features.
Personalization	Tailoring game recommendations, customizing promotional offers based on preferences, and creating personalized gaming experiences.
Marketing Communications	Sending promotional offers, bonus notifications, tournament announcements, and newsletter content to users who have opted in.
Responsible Gaming	Monitoring gambling behavior for signs of problem gaming, enforcing deposit limits, processing self-exclusion requests, and providing responsible gaming support.
Legal Compliance	Meeting regulatory obligations, responding to legal requests, maintaining records as required by law, and cooperating with authorities when legally required.

4Data Security Measures

Protecting your personal information is paramount at eviv3. We employ industry-leading security technologies and organizational practices to safeguard data from unauthorized access, disclosure, alteration, or destruction:

• Encryption Technology: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by major financial institutions worldwide. This ensures that sensitive information such as passwords, financial details, and personal identifiers cannot be intercepted during transmission.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with physical security measures including 24/7 surveillance, biometric access controls, and environmental monitoring. Data is encrypted both in transit and at rest using advanced encryption algorithms.
• Access Controls: We implement strict role-based access controls, ensuring that only authorized personnel with legitimate business needs can access personal data. All access is logged and monitored, and employees undergo background checks and regular security training.
• Payment Security: Financial transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateways. We do not store complete bank account numbers or e-wallet passwords on our servers.
• Regular Security Audits: Our systems undergo periodic security assessments, vulnerability scans, and penetration testing conducted by independent third-party security firms to identify and remediate potential weaknesses.
• Incident Response: We maintain a comprehensive incident response plan to quickly detect, contain, and remediate any security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly as required by applicable law.
• Account Protection: Users are encouraged to enable two-factor authentication (2FA), choose strong unique passwords, and never share account credentials. We automatically log out inactive sessions and alert users to suspicious login attempts from unrecognized devices.

5Data Sharing and Third-Party Disclosure

eviv3 respects your privacy and limits data sharing to situations essential for platform operation and legal compliance. We may share your personal information with the following categories of third parties:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive transaction information necessary to process deposits and withdrawals. These entities are bound by their own privacy policies and financial industry regulations.
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other studios may receive anonymized or pseudonymized gameplay data to operate their games on our platform, calculate RTPs, and detect technical issues.
• Identity Verification Services: Third-party KYC and age verification specialists may process identification documents to confirm user eligibility. These providers are contractually obligated to use data solely for verification purposes and maintain strict confidentiality.
• Customer Support Tools: Live chat platforms and customer relationship management (CRM) systems used by our support team may store communication records. These providers are bound by data processing agreements ensuring GDPR-equivalent protections.
• Analytics Providers: We use analytics services to understand user behavior, track conversions, and improve platform performance. Data shared with these services is typically anonymized or aggregated to protect individual privacy.
• Legal and Regulatory Authorities: We may disclose information when required by law, in response to valid legal processes (such as court orders or subpoenas), or to protect our legal rights, prevent fraud, or ensure user safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, which would be bound to honor this Privacy Policy or obtain your consent for material changes.

We require all third parties to whom we transfer personal data to respect the security of your information and process it in accordance with applicable data protection laws. We do not permit our service providers to use your personal data for their own purposes and only allow them to process it for specified purposes and in accordance with our instructions.

6Data Retention and Deletion

eviv3 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Account Data: Information associated with active accounts is retained indefinitely while the account remains open and in good standing, as it is necessary for ongoing service provision.
• Closed Account Data: When you close your account, we retain certain information for a period of five (5) years from the closure date to comply with financial record-keeping requirements, anti-money laundering regulations, and to resolve any post-closure disputes or inquiries.
• Transaction Records: Financial transaction history, including deposits, withdrawals, bets, and winnings, is retained for seven (7) years in accordance with Indonesian tax and financial regulations.
• Identity Verification Documents: Copies of identification documents are retained for the duration of your account relationship plus five (5) years thereafter to satisfy KYC and regulatory compliance obligations.
• Communication Records: Customer support interactions, including chat transcripts and email correspondence, are typically retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Communications: If you unsubscribe from marketing emails, we will retain your email address on a suppression list to ensure we do not inadvertently contact you again, but we will cease sending promotional content immediately.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with an individual user. You may request deletion of your personal data at any time by contacting our support team, subject to our legal obligations to retain certain information.

7Your Privacy Rights

eviv3 respects your rights regarding your personal information. Indonesian users and international data protection standards afford you several important rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.
• Right to Rectification: If you believe any personal information we hold about you is inaccurate or incomplete, you may request corrections. You can update most information directly through your account settings, or contact support for assistance.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance, dispute resolution, or fraud prevention purposes.
• Right to Restriction: You may request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data or assess the legitimacy of a deletion request.
• Right to Data Portability: You have the right to receive personal data you have provided to us in a portable format and to request transmission of that data to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in account settings.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within thirty (30) days and may require verification of your identity before processing the request.

8Cookies and Tracking Technologies

eviv3 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Understanding how we use these technologies empowers you to make informed choices about your privacy:

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including authentication, session management, security features, and load balancing. These cookies cannot be disabled without severely impairing platform usability.
• Functional Cookies: Remember your preferences such as language selection, currency display, timezone settings, and game filters to provide a personalized experience on return visits.
• Analytics Cookies: Collect anonymized data about how users interact with our platform, including pages visited, time spent, click patterns, and conversion rates. This helps us optimize performance and user experience.
• Marketing Cookies: Track your activity across our platform to measure the effectiveness of promotional campaigns and deliver targeted advertisements based on your interests and browsing behavior.

Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify browser settings to decline cookies or alert you when cookies are being sent. Note that disabling certain cookies may limit your ability to use specific features of the eviv3 platform. You can manage cookie preferences through your browser settings or by using the cookie management tools provided on our website.

9Children's Privacy Protection

eviv3 is committed to protecting children from exposure to gambling content. Our services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from someone under 21 years of age, we will take immediate steps to delete that information from our systems, close the account, and return any deposited funds (minus any winnings or bonuses obtained). Parents and guardians are encouraged to monitor their children's internet usage and utilize parental control software to prevent underage access to gambling websites.

If you believe we may have collected information from an individual under 21, please contact us immediately at [email protected] so we can take appropriate action.

10International Data Transfers

While eviv3 primarily serves Indonesian users, our operations may involve data transfers to countries outside Indonesia where data protection laws differ from Indonesian standards. When transferring personal information internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by international data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection in the destination country
• Binding corporate rules for transfers within our corporate group
• Your explicit consent for specific transfers where required

11Changes to This Privacy Policy

eviv3 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes that significantly affect how we collect, use, or protect your personal information, we will notify users through:

• Prominent notice on the eviv3 homepage
• Email notification to the address associated with your account
• In-platform notification upon next login
• Update to the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of eviv3 services after policy changes indicates acceptance of the updated terms.

12Contact Information and Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected] (Subject: Privacy Policy Inquiry)
• Live Chat: Available 24/7 through the eviv3 platform
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For formal complaints regarding our data handling practices, you may also have the right to lodge a complaint with your local data protection authority in Indonesia.